Responsible appliance disposal
Appliance recycling & WEEE
Make replacing an appliance easier. When we deliver your new one, we can take away an old like-for-like appliance and send it through an approved recycling route.
How collection works
Add an eligible appliance to your basket, then select Remove old matching appliance. We collect on a one-for-one, like-for-like basis—for example, one old washing machine when we deliver one new washing machine.
- Choose collection in your basket before completing checkout.
- Prepare the old appliance so it is disconnected, empty and safe to move.
- We collect on delivery day and send the appliance for responsible recycling.
Collection of a matching non-cooling appliance is free for retail customers. Cooling appliances carry a specialist recycling charge, shown in your basket before payment.
Before our team arrives
Your old appliance must be disconnected and ready to remove. Please:
- Disconnect the appliance from electricity, water, waste and any other services.
- Empty and clean it, including any food, water, ice or detergent.
- Defrost fridges and freezers fully and secure loose shelves and drawers.
- Remove integrated appliances from their cabinet.
- Clear a safe route from the appliance to the delivery vehicle.
Important: gas and dual-fuel cookers must be disconnected by a Gas Safe registered engineer before delivery. Our drivers cannot disconnect appliances or remove doors, cabinets, plinths or worktops.
Clear pricing
Why cooling appliances cost more to recycle
Fridges, freezers and other cooling appliances contain refrigerants and insulation materials that require specialist treatment. We pass the recycling centre’s charge on at cost and do not add a profit. You will see the current charge in your basket before you pay.
What we cannot collect
For safety and access reasons, our team may be unable to take an appliance that is still connected, built in, unsafe to move, or different from the type being delivered.
- More old appliances than the number of matching new appliances delivered.
- Appliances containing food, water, ice or personal belongings.
- Items that cannot be removed without dismantling fixtures or property.
If your appliance or access is unusual, check with our team before ordering so we can confirm what is possible.
What does WEEE mean?
WEEE stands for Waste Electrical and Electronic Equipment. Appliances contain useful materials that can often be recovered, alongside components that should not go into household rubbish.
The crossed-out wheelie-bin symbol means an item must be collected separately from general waste. A retailer collection service or authorised recycling facility helps ensure it is handled correctly.
Need another recycling option?
Your local authority can tell you where household electrical equipment is accepted if you do not use our collection service. Never place an electrical appliance in household waste or leave it on the street.
Questions about collection? Call 0151 263 8966 or contact our team before delivery day.
